At The Glow Life, we pride ourselves on offering the best care for our clients. Please take a moment and review our company policies and procedures described below. Our policies are designed to ensure you have a truly enjoyable visit with us.

STAFF

All The Glow Life therapists are Florida State licensed and trained at The Glow Life.

BOOKING APPOINTMENTS

We are happy to assist with your appointment reservations if you’d like to call the medspa at 407-775-3172.  You are also welcome to book online at www.glowlifemedspa.com.

CONSULTATIONS

While we offer a great selection of high quality, results-oriented services, not all procedures are suitable for everyone. We require consultations for most laser procedures and injectables. Individually designed treatment plans help us carefully deliver optimal results. Please contact us to schedule. We charge $50.00 for an injectable consultation which we’ll gladly apply to any subsequent procedure you decide to have. Skin consultations are always complimentary.

PAYMENT INFORMATION

We accept American Express, MasterCard and Visa, cash, and The Glow Life gift cards. We do not accept personal checks.

PUNCTUALITY

We respectfully request that you arrive 10 minutes prior to your scheduled appointment time. When booking services at The Glow Life, your appointment is scheduled with a therapist whose time is allocated exclusively for your scheduled treatment. If you are late for a scheduled appointment, our company policy offers you two options:

• You may opt to shorten your treatment.

• You may prefer to reschedule your appointment at a more convenient time. However, a 50% cancellation charge will be incurred.

CANCELLATION POLICY

We understand that occasionally you may have to cancel an appointment with us. However, we do ask that you kindly provide 24 hours’ notice. Regretfully, late cancellations and no-shows will be charged $50.

GRATUITIES

You are welcome to leave a gratuity for your service —20% is customary, however the amount you leave is at your discretion.

MEMBERSHIPS

The Glow Life memberships have a 3 or 6-month minimum contract. Cancellations prior to the end of the 6-month contract will be charged the retail price differentiation of redeemed services. Florida State sales tax will be added to all memberships, and tipping is not included.

• Unused membership services will rollover to the next month for a maximum of 2 months before expiring.

• A The Glow Life member is entitled to freeze their membership for up to 90 days for a cost of $10 per month.

EXCHANGES

When you purchase a course of treatments, you will receive a discounted price. Because of this discounted price, the payment must be made at the beginning of your course. Unfortunately, these courses are non-refundable.